FAQs & Policies
Everything you need to know before and after booking with us!
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A 50% Non-refundable deposit is required to book and secure your booking date
A travel fee of $25 is added to every service total. This covers within 10 miles from Atlanta. Any location beyond 10 miles will be charged an additional travel fee of $2.50 per mile.
Zelle and Cashapp are the only accepted forms of payment. We also accept Paypal for an additional fee.
The remaining 50% is due 48 hours before your appointment date. We do not accept any same day payments.
Clients or friends/family are not allowed in the room during your appointment. Please allow 2-3 hours minimum for everyone to be away from the room depending on your package.
You must be checked in to your hotel prior to our arrival, we can not check in for you.
Airbnb’s that have self check in are allowed for us to arrive to check in for you.
Your space must be clean prior to our arrival. We do not work in spaces left unclean. Your appointment will be cancelled or rescheduled.
For hotel decor, please leave a key at the front desk under my name before my arrival or coordinate to meet with me.
No setups before 10 am. Request for set ups before 10 am are an additional $50 Fee.
Please clean your space before checking out! We do not want you to be fined by any sort by the hotel or Airbnb!
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3 d ays or less before your date is considered a last-minute booking
An additional $75 fee is applied for all last-minute bookings
There are no deposits for last-minute bookings. Payments must be made in full.
Non-refundable. Last minute bookings can only be rescheduled to up to 90 days from the original booking date.
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Failure to pay your remaining deposit 48 hours before results in a $15 late payment fee, there are no same day payments. If your balance is not paid in full the day of, your appointment will be cancelled. No excpetions.
After 20 minutes of being late you forfeit for your appointment booking. Please notify us in advance if you will be running late.
Cancellations must be made within 48 hours or more of your booking. Deposits are non-refundable once they are made.
We understand that life happens and aren’t always able to follow through with plans, we will always work with our clients to be fair and come up with the best solutions!